At The Pet Co., we are committed to delivering your pet care products in a timely and efficient manner. Please review the details below to understand our shipping policies and procedures.

Order Processing

• All orders are processed within 1-3 business days. Once your order is processed, it will be prepared for shipment and dispatched to our shipping partners.
• You will receive a confirmation email with tracking details once your order has been shipped.

Shipping Rates & Free Shipping

• We offer free standard shipping within Canada for orders over $50. This discount will be automatically applied at checkout.
• For orders under $50, shipping rates are calculated based on your location and the weight of the items in your order. The applicable shipping cost will be displayed during checkout.

Delivery Timeframes

• Standard shipping typically takes 3-7 business days, depending on your location. Please note that rural or remote areas may experience slightly longer shipping times.
• We partner with reliable carriers to ensure that your order arrives safely and on time. Delivery estimates will be provided once your order is shipped.

Shipping Locations

• We currently ship to all provinces and territories within Canada.
• At this time, we do not offer international shipping. For any specific inquiries about international orders, please contact our customer support team.

Order Tracking

• After your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor the status of your delivery directly with the carrier.

Shipping Issues

• If your order is delayed or if there are any issues with your shipment, please feel free to reach out to our customer service team at info@thepetco.ca or call us at +1 (647) 558-8816. We are here to assist with any shipping concerns or questions.